Service Planner Cecilia Trentacosta.

A Day in the Life of a Service Planner

When Southern California Edison customers in and around Fullerton, Calif., want to install, upgrade or remove electric service, one of the first SCE employees they’re likely to meet is Transmission & Distribution Service Planner Cecilia Trentacosta. Whether the customer plans to construct a new building, add high-voltage machinery or demolish an existing structure, Cecilia discusses the proposed changes with them and investigates the area’s current electrical system. She then uses her findings to design an updated electric system and determine whether any of SCE’s equipment will need to be upgraded as part of the project.

Cecilia works with departments across the company—from Customer Service, who often transfer calls to her so she can discuss projects with customers, to Corporate Environmental, Health & Safety, who help her minimize the environmental impacts of installing new equipment.

Today, Cecilia is meeting with a residential customer who is upgrading his home’s electric panel to accommodate a new pool. Cecilia reviews the customer’s existing electricity requirements and compares it to the new requirements to decide whether the transformer and equipment on the pole connecting service to the home need to be upgraded. She then checks the equipment to see if the added energy needs will overload the pole. “We have to pay attention to details with each inspection to make sure the electrical designs are planned correctly,” said Cecilia. “There might be 10 different ways to complete a project, and I have to choose the most logical option.” Her inspection shows that a transformer will need to be changed out, so she designs and processes a maintenance work order for the service upgrade and notifies the Logistics department to schedule a crew to complete the work.

“The greatest feeling is driving down the street and seeing the lights on in a project I designed,” said Cecilia. “It brings a smile to my face knowing I helped get power for that customer.”

Video Extra

In this Inside Edison video exclusive, Cecilia talks about who inspires her.

Cecilia Trentacosta measuring a pole.

Cecilia inspects and measures a pole to determine whether it can support added equipment.

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