Service Planner Cecilia Trentacosta.

A Day in the Life of a Service Planner

When Southern California Edison customers in and around Fullerton, Calif., want to install, upgrade or remove electric service, one of the first SCE employees they’re likely to meet is Transmission & Distribution Service Planner Cecilia Trentacosta. Whether the customer plans to construct a new building, add high-voltage machinery or demolish an existing structure, Cecilia discusses the proposed changes with them and investigates the area’s current electrical system. She then uses her findings to design an updated electric system and determine whether any of SCE’s equipment will need to be upgraded as part of the project.

Cecilia works with departments across the company—from Customer Service, who often transfer calls to her so she can discuss projects with customers, to Corporate Environmental, Health & Safety, who help her minimize the environmental impacts of installing new equipment.

Today, Cecilia is meeting with a residential customer who is upgrading his home’s electric panel to accommodate a new pool. Cecilia reviews the customer’s existing electricity requirements and compares it to the new requirements to decide whether the transformer and equipment on the pole connecting service to the home need to be upgraded. She then checks the equipment to see if the added energy needs will overload the pole. “We have to pay attention to details with each inspection to make sure the electrical designs are planned correctly,” said Cecilia. “There might be 10 different ways to complete a project, and I have to choose the most logical option.” Her inspection shows that a transformer will need to be changed out, so she designs and processes a maintenance work order for the service upgrade and notifies the Logistics department to schedule a crew to complete the work.

“The greatest feeling is driving down the street and seeing the lights on in a project I designed,” said Cecilia. “It brings a smile to my face knowing I helped get power for that customer.”

Video Extra

In this Inside Edison video exclusive, Cecilia talks about who inspires her.

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8 comments
She is not wearing a wife better fitted type of tank top. It's nice loose fitting tank and I don't think she looks inappropriate at all...and this comment is coming from a female. She loves her job and knows it well. Great job Cecilia.
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You see, this is the problem with the Edison of today! Everyone is always worried about everyone else. MIND YOUR OWN PEOPLE AND GROW UP!
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ditto
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what quailfications do you need for a planner?
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Is this recycled content from 2 years ago? Wow. I hope we have had some additional diversity and inclusion successes in the last 24 months.
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Can't we just be positive and appreciate her sharing her positive perspective? Everyone comments on her tank top, but hello in the picture right next to that she is wearing a long sleeve shirt and no one comments at all. No good deed goes unpunished.

Great job Cecilia and thank you for bravely sharing. We are a cynical bunch!
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It's sad and discouraging to read the shallow and immature comments regarding this professional woman. I can't believe that they are written by my fellow Edison employees. It's a real embarassment to us as a group.
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Kudos to Cecelia, I was a successful candidate in the Service Planner program. I highly recommend this program and career opportunities to others. My previous experience was in distribution engineering at the company.

SCE, you missed an amazing opportunity to recruit and hire diverse applicants with technical background at this years NSBE conference in Anaheim. There were over 7000 students and professionals in attendance. Other PTOs, SDG&E and PG&E, are always there.



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Cecilia Trentacosta measuring a pole.

Cecilia inspects and measures a pole to determine whether it can support added equipment.

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